Shop Confidently and safely with the Buyer Protection Program. Get a refund if your item doesn’t arrive, arrives damaged, or isn’t as described within the protection period. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
What’s eligible for Buyer Protection Program?
There are some exceptions where the Buyer Protection Program does not apply to certain types of items: • personalised items and custom-made items • fragile or perishables items (e.g. food, dairy & eggs and flowers) • items which are not suitable for return for reasons of hygiene or health protection (e.g. underwear, lotion, toothpaste) • you have destroyed or damaged the items (e.g. items without package, price tags, safety seals and/or labels), except for the damages to the package for checking the contents of the items • the value of the items has substantially decreased due to your use or partial consumption (e.g. used items) • the value of the items has substantially decreased due to passage of time and those items could not be resold • you have damaged the package of copiable items (e.g. unwrapped CDs, DVDs and computer software)Your order doesn’t match the item descriptions or photos or arrived damaged /shortage; Your item didn’t arrive or was lost in transit within the guaranteed delivery window in order detailed page; This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. We’ve got your back if something goes wrong. See below on how it works:
Easy
• Select the item(s) you would like to return/refund via “My orders->order detail->Return/refund, pack the items and use the return label to send back the returned items. • Please return the items in accordance with the instructions on the return form that you receive.
Refunds
• You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund. • You can always go to your request detail page to keep updated about return progress. After requests finished with full refund, your financial institution may take longer to reflect the transaction.
File a Return/ Refund Request
Select the item(s) you would like to return/refund via “My orders->order detail->Return/refund” .Please share your reason for return to help us serve you better next time, upload related information when needed and click “Submit” (If the return is made due to change of mind, you shall pay for related return shipping fee)
Get Refunded
If your order is eligible for Buyer Protection Program, you’ll be refunded for your item(s). You may choose to receive the refund to your bizkonet fast refund-bonus (certain conditions applied) or your original payment method. You will receive a confirmation when the refund is done.
Returns
For items with “Return” label, you can return the products within 5 calendar days from receiving the item(s) in an eligible delivery location, without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged. For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Return service. * Large Orders refer to the parcels exceeding one of the following standards: – Longest side: 120 CM – Total of length, width and height: 210 CM – Weight: 30 KG * Overseas Territories Orders refer to the orders with addresses in the territories of Spain, the postal code of which starts with 35, 38, 51 or 52. Return package services are currently suspended for the following areas and territories: – Ukraine: regions of Luhansk, Donetsk, Zaporozha, Kherson. – United States : military zip code starts with 090-099, 962-966 and 340, PR zip code starts with 006-009, HI zip code begins with 967-969. For more details, please consult our Help Center, Terms and Conditions apply.
Service Scope
Most items are eligible for returns if you’re not satisfied, except: 1. Items that are worn, washed, damaged, with tags, packaging or hygiene sticker removed or in an incomplete set. 2. Fresh & Frozen Food, Dairy & Eggs, Live plants and etc. 3. Underwear, Panties , Adult Products and etc. 4. Tickets, Vouchers & Services, Virtual products. listing or posting ads payments and etc. 5. Free gifts 6. Customized products • For your each return request, we will provide you with one pre-paid return label. However, in total, you are only entitled to receive a maximum of three (3) pre-paid return labels per month. • If you initiate multiple return requests under the same order, You have to pay $15 return label, which shall be subject to the system, return label is offered to you for your several requests, please return all returned items in one parcel, otherwise, if you send part of returned items with the $15 return label, although you can still return other items under the same order within the time limit, we regret that you may need to pay additional shipping fees for the return of other items. • Bizkonet monitors return activity for abuse and reserves the right to limit returns on Bizkonet in all instances. Item(s) with “return” will enjoy the above service. currently there are 24 countries is enjoying this service, and we are in the mid of expanding this service to more countries.